RETURNS & REFUNDS POLICY

Last updated: July 6, 2026

We stand behind every brand in the House. If something isn't right, we'll make it right. Here's how.

1. RETURN WINDOW

You have 30 days from the date of delivery to initiate a return. Returns requested after 30 days cannot be accepted.

2. RETURN ELIGIBILITY

To be eligible for a return, your item must be:

Unworn, unused, and in the same condition you received it
In its original packaging with all tags attached
Accompanied by the receipt or proof of purchase (your order number is sufficient)

Because SAINT MILES® is a curated marketplace, items are fulfilled by our partner brands. Return eligibility and inspection standards apply equally across all brands in the House.

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

Perishable goods (including food, flowers, and plants)
Custom or personalized products
Personal care and beauty items (including fragrances, skincare, and body care that have been opened or used)
Intimate apparel and swimwear
Gift cards
Items marked Final Sale

If you have a question about whether your item is eligible, email hello@saintmiles.co before initiating a return.

4. HOW TO START A RETURN

Email hello@saintmiles.co with your order number and the reason for your return. Our team will respond with return authorization and shipping instructions specific to the brand that fulfilled your order. Items sent back without prior authorization cannot be accepted.

Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items (see Section 7). We recommend using a trackable shipping service; SAINT MILES® is not responsible for returns lost in transit.

5. REFUNDS

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5 to 10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error.

6. EXCHANGES

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, email hello@saintmiles.co with your order number and photos of the item.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at hello@saintmiles.co with your order number and photos. We will arrange a replacement or full refund, including shipping, at no cost to you.

8. LATE OR MISSING REFUNDS

If you haven't received an approved refund after 10 business days, first check with your bank or credit card company, as processing times vary. If the refund still hasn't posted, contact us at hello@saintmiles.co and we'll trace it with you.

9. QUESTIONS

For any questions about returns or refunds, contact us at hello@saintmiles.co. We respond within 1 to 2 business days.

SAINT MILES®
Saint Miles, Inc.
3524 Silverside Road, Suite 35B
Wilmington, DE 19810